Esumsoft Forums

Oh I've done that hundreds of times since this started. I'll be uninstalling & reinstalling PP tonight.

Yes, I get the same prompt as always. And the "open file after save" is unchecked by default. I suppose it's possible a control file somewhere in PP is either stuck or corrupt. I've decided to just uninstall the whole kit and kaboodle and start over. I'll advise if that fixes the situation...

Thanks. I use the XYPlorer file manager. The problem is that I don't want any file manager to open up automatically when I save a file from PP. That's the way it always worked until, I assume, one of the previous PP updates.

At some point in the not too distant past the windows 10 file explorer started opening automatically every time I save an attachment in and only in PP. I can find no option to stop this action. Does anyone know a way to stop it? I use a 3rd party file explorer and this it's quite annoying to have th...

I finally found out what was causing all my problems on my desktop computer. It was the AVG Antivirus. I tried putting a PP exception into AVG, but that didn't work. So I have uninstalled AVG completely and PP is now working AOK. The strange thing is that AVG only caused a problem with PP on the des...

I've run an sfc scan twice on the desktop. Both times it found no errors. Go figure.

As I said before the desktop that PP suddenly stopped working properly on has been giving me other problems lately. Just 2 days ago I got a sudden close down notice saying that the system experienced an issue that required the computer to restart. I've never had that happen before. There's clearly s...

Both computers are basically twins. The only difference between the 2 machines is that the one giving me all the problems is a desktop unit and the other one is a laptop.

I have figured out that whatever is causing all the problems for me is something specifically on the computer I was running PP on. I have since uninstalled PP on that computer and am running it full time on a laptop I use every day. It's been a week and so far not one issue. That's the easy part. Th...

I knew I should have kept my big mouth shut. This morning after the computer came out of hibernation, PP checked Gmail and retrieved the one message that was there and then promptly Gmail failed requiring me to restart PP.

Oh well, it could be worse.

I don't know about anyone else who has been having the Gmail issues, but as of Friday my problem with Gmail losing connection several times a day has stopped. As I said upthread it would always fail to connect after my computer would wake from hibernation so a week ago I started turning PP off befor...

hime3 wrote: ↑Mon Dec 14, 2020 8:04 am Same gmail issue began this morning.
Confused how to proceed.
Did not find a satisfactory KB explanation.
hime

Both Gmail and YouTube went down this morning for about 30 minutes. They came back on line (at least for me) about 30 minutes ago.

Until last week I was using PP on 4 Windows 10 computers, although I only ran it full time on one. But last week I decided to uninstall PP on all but the main computer that runs PP 24/7. I did that in hopes it would fix the Gmail problem, but that has made no difference.

Hi mdv921, Thanks for the reply and screen-shot. :) Please refer to Jeff's most recent post near the bottom of the previous page - he mentions there is "No need to include the error reports".... so you don't need to bother with that. But instead please followup with what Jeff has posted (...

Hi mdv921, To understand exactly what you mean by the last sentence where you say you "... restart PP and Gmail works ...."; are you saying that you "Exit" PP by either going to "File">"Exit" from the main menu or by doing a right-click on the PP tray icon an...

I figured out that my Gmail account fails in PP every time after my computer wakes from hibernation. The computer only goes into hibernation at night, so every morning when I check PP the Gmail account has failed. No need to redo the OAuth. I just restart PP and Gmail works fine until the next night.

The only account I'm having problems with is Gmail. Every morning when I check PP on my desktop computer Gmail has an error telling me I may need to reset the OAuth. I was doing that until I figured out that simply closing down and restarting PP took care of the problem. I was using other computers ...

Mine has cleared up as well.

Nope, not just you. Started for me this morning as well.

About once a week or so emails will suddenly stop automatically displaying in the messages pane. The number of messages per account will be listed in the accounts pane and if you click each account the emails will then appear in the messages pane. The only way I've found to get the emails to again a...