Hotmail Images

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Jeff
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Posts: 9226
Joined: Sat Sep 08, 2001 9:46 pm

Hotmail Images

Post by Jeff »

Many people have been reporting a problem with their Hotmail messages not displaying images. This is due to a change that Hotmail made. The problem is that the links to the images in the email are only valid for 5 minutes and the 5 minutes starts when POP Peeper retrieves the message. Unfortunately, due to the way these image links are structured, there is nothing that POP Peeper can do to fix the problem.

There are some work-arounds:

- Access your Hotmail/Outlook account using IMAP (settings)
(note that many people have reported problems with Hotmail's IMAP servers recently, so while switching to IMAP will fix one problem, you may have other problems until Hotmail fixes the IMAP issue)
or
- Force PP to retrieve the message again which will reset the 5 minute counter:
http://www.poppeeper.com/faq.php?q=RemoveFromList


There is also another method that can be used that should allow the images to be available the first time that you view the message, by telling POP Peeper to wait until you view the message to download the message (note that this will cause a slight delay when you first open the message because POP Peeper will have to retrieve the message):
1. On the main menu, select Tools / Options
2. Select the Message Retrieval page
3. In the top "Default Retrieval options" section, change WebMail = "headers"
4. Press OK to save

Note that this method will change the setting for ALL your webmail-based accounts, not just Hotmail. Instead of affecting all WebMail accounts, you may want to change it for specific accounts. In that case:
1. On the main menu, select Tools / Options
2. On the 'General' page, enable "Advanced Options" and press OK to save
3. Edit your Hotmail account
4. Select the 'Advanced' page
5. Change the Retrieval option to "headers"
6. Repeat steps 3-5 for each Hotmail account
User avatar
Jeff
Admin / Developer
Posts: 9226
Joined: Sat Sep 08, 2001 9:46 pm

Re: Hotmail Images

Post by Jeff »

Note: the Hotmail/IMAP issue has a potential fix: see this for more information:
http://blog.mortaluniverse.com/?p=87
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