Outlook mail + 2FA = "account doesn’t exist"

POP Peeper: Tech support, suggestions, discussion, etc.
Post Reply
03ch
Posts: 3
Joined: Mon Jan 04, 2021 6:02 pm

Outlook mail + 2FA = "account doesn’t exist"

Post by 03ch »

Hello,
I'm no longer able to check Outlook after the 2FA was enforced.
POP Peeper suggested me to set up OAuth, but when I try, I always get this:
"That Microsoft account doesn’t exist. Enter a different account or get a new one."
Both with embedded browser and via regular web browser.
What should I do to get it work?
User avatar
Jeff
Admin / Developer
Posts: 8705
Joined: Sat Sep 08, 2001 9:46 pm

Re: Outlook mail + 2FA = "account doesn’t exist"

Post by Jeff »

What type of account is it? ie. is it a free @outlook.com account or is it provided through an organization? If it's an organization, this may work in v5.1 -- changes have been made that look promising but the final verdict hasn't been confirmed yet, and I could use more volunteers to test that, if applicable.
03ch
Posts: 3
Joined: Mon Jan 04, 2021 6:02 pm

Re: Outlook mail + 2FA = "account doesn’t exist"

Post by 03ch »

It provided through an organization.
Ok will try 5.1 out when it is available, hope it will work :D
User avatar
Jeff
Admin / Developer
Posts: 8705
Joined: Sat Sep 08, 2001 9:46 pm

Re: Outlook mail + 2FA = "account doesn’t exist"

Post by Jeff »

Drop me an email if you're interested in testing Oauth -- I'd like to have more confirmation before v5.1 officially releases.
03ch
Posts: 3
Joined: Mon Jan 04, 2021 6:02 pm

Re: Outlook mail + 2FA = "account doesn’t exist"

Post by 03ch »

There's also another term I've heard about the problems I have when accessing Outlook: "Modern Authentication".
Don't know what it is, but haven't found anything related in the PP account settings.
User avatar
Jeff
Admin / Developer
Posts: 8705
Joined: Sat Sep 08, 2001 9:46 pm

Re: Outlook mail + 2FA = "account doesn’t exist"

Post by Jeff »

I'm fairly certain that "modern authentication" is Outlook's description of "Oauth2". "2FA" actually means 2-factor authentication, and is more along the lines of an email/text/authenticator code. That type of authentication isn't practical for email clients which need constant/unattended access, which is why alternative methods like oauth2 came to be.
Post Reply