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spc3rd
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Not receiving email notification of replies to topics you've subscribed to? Check these settings

Post by spc3rd » Wed Apr 05, 2017 12:47 pm

If you are not receiving email notifications from the Forums whenever a reply is posted to any topic(s) you have subscribed to, please follow the instructions below to check the settings described:

1. [VERIFY EMAIL NOTIFICATIONS SETTINGS ARE ENABLED]

Open the User Control Panel (by clicking on your username at the top right of the page & select "User Control Panel"). On the next page shown, click the [Board preferences] tab > then click Edit Notification Options. See if what is displayed there matches what is shown within the red rectangle in the screenshot below:
UCP - Board Preferences - EDIT NOTIFICATION OPTIONS.png
Verifying the setting to receive email notifications of replies
(Click image to enlarge)

If the box for email notification is not ticked, then check-mark it. Lastly, click the [SUBMIT] button at the bottom right of the page to save the change you made.

** [REMINDER]: The Board will only send you 1 email notification of replies to any topic(s) you have subscribed to - until you log-in to the Forums again.

2. [VERIFY WHICH TOPICS YOU HAVE SUBSCRIBED TO]

In your User Control Panel > click the [Overview] tab > then click Manage subscriptions.
Look to see if the topics you have subscribed to are displayed there. (See the red rectangle in the screenshot below. NOTE: In the image posted, I have not subscribed to any topics, so it shows that fact).
UCP - Overview - Manage subscriptions - Watched topics.png
Verifying topics to which you have subscribed
(Click image to enlarge)

Should you not see any of the topics to which you have subscribed listed, then return to those topics and re-check each to ensure you have actually subscribed to them.
* You can always "unsubscribe" from a topic at any time, and the Board will no longer send you any email notifications of replies to the topic.

If you continue to experience problems with email notifications after completing the instructions above, please let us know.

[ADDITIONAL NOTE]: The Esumsoft Team recommends all forum members review the following:

Information for new users and forum members.

The article contains important information which all members should be aware of.

(This Sticky last reviewed/updated: 04/28/2020 by spc3rd)
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