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hotmail and gmail difficulty

Posted: Tue Mar 03, 2020 6:08 pm
by bacardistuff
Today, my pop peeper doesn't seem to be working with Hotmail. The error is -11 and try again later. Gmail just stopped collecting messages. Gmail shows 9 unread messages but only shows four messages from 2017-2018. There should be at least 20 messages on gmail alone that I know I have read. Gmail has no error messages.

Re: hotmail and gmail difficulty

Posted: Tue Mar 03, 2020 7:47 pm
by Jeff
Hotmail --
No issues here with multiple accounts.
- Use your browser to log out and log back in, and then re-test in POP Peeper.
- Check that your webmail plugin in up-to-date. Under the main menu: Help / About; your "current version" should be at least v4.5.14 (v4.5.15 is the latest, but it only affects Yahoo)
- If you still have a problem, please email me (support at esumsoft dot com) so we can troubleshoot further

Gmail --
- Edit the account and make sure that "enabled" is checkmarked
- Similar to that, you can right-click on the gmail account in the Accounts List and select "check mail" to see if it updates
- Are you sure that the messages you're expecting to see are actually in your inbox and not in another folder (e.g. archived)?
- What protocol are you using -- edit the account and refer to the "server type"
--> if you need to email me regarding the Hotmail issue, you can include the gmail-related issues, too.

In case you haven't heard it before (or even if you have), I'd highly recommend using IMAP over webmail.

Re: hotmail and gmail difficulty

Posted: Sat Mar 07, 2020 10:06 am
by bacardistuff
gmail is working now. I have pop peeper version 4.5.3.0 and webmail 4.5.15.0.

Re: hotmail and gmail difficulty

Posted: Sat Mar 07, 2020 11:14 am
by lakrsrool
Good to hear Gmail is working. Image

You didn't mention Hotmail -- if this means Hotmail is still getting the same error (-11) and you are able to login-in to the Hotmail account(s) using your browser on the Internet without any problems (be sure to log-off first if you are already logged-in before logging-in again) after which the error persists then as Jeff suggested you can email him at "support at esumsoft dot com" about this (refer to this topic in your email to him).