Can't open Sent Mail Viewer

[SteveA]

Hi,

I have the Plus Pack installed and activated,
POP Peeper v 4.0.1,
the View > Mailbox > Sent item is starred and gives the message This is an optional download that allows you to read saved messages.

how to open the Sent Mail Viewer?

thanks!

[Jeff]

Here are some possibilities:

1) Check under Help / About and look through the list to make sure that "Sent Mail Viewer" is listed. If it's listed, does it report that your "current" version is v4.0.0.0?

2) If SMV is installed and it says "n/a" for your current version, then that indicates that the Plus Pack is not activated. From the main menu, select Tools / Activation to double-check.

3) Try exiting and restarting POP Peeper

If none of those work, send an email and we'll help troubleshoot it.

[SteveA]

Hi Jeff, thanks for that.

- SMV is not listed under Help ? About ...
- Plus Pack is activated ...

[mjs]

If you have tried Exiting and Restarting Pop Peeper and no change then try Rebooting computer.

If no change at that point send Jeff an email with the details at the link provided in his post in order to troubleshoot the problem.

As an afterthought, if you go to "Tools" > "Options" > "Plugins", do you see "Notification Voice" listed in your plugins list? It's as if the Plus Pack is not activated and this plugin is another function of the Plus Pack so I'm just curious if you find this in the list.

[SteveA]

I do see Notification Voice v 4.0.0.0 under Plugins.
I don't see Send Mail Viewer in that list though ...

I have tried exit/restart and restart computer but no change.

OK, I'll email Jeff, thanks

[SteveA]

OK, problem solved.
I have just seen the note on your site that the Plus Pack must also be updated when updating POP Peeper!
So all good now, thanks

[spc3rd]

Glad to hear you're good to go now, Steve!

** For the benefit of others who may encounter an issue with updating your existing PP Plus Pack when upgrading to PP v4, the specific info provided by Jeff can be reviewed HERE.

Cheers!

[spc3rd]

(For pop_pepper):

I have moved the post you made here this morning to an existing topic, more appropriate for addressing the concerns about PP you expressed. Your post can be seen HERE.

** As the OP's issue (of a Tech Support nature) presented here has been resolved, this topic will now be closed.