"SSL connection failed" error

[Guzzy@dmin]

I am having this same issue. I just updated the Cert on my mail server through RapidSSL and now I'm getting this error on my Pop Peeper connected accounts. Adding the exception works, but is not a proper solution. I've downloaded the file, but no love. Is RapidSSL no in your IntermediateCA list? What do I need to do?

[Jeff]

I've updated the .pem file, so please download this file and overwrite your existing cacert-full.pem file:

download cacert-full.pem
(right-click on this link and "save as")

The cacert-full.pem file is located under POP Peeper/SslCerts
e.g.
C:\Program Files (x86)\POP Peeper\SSlCerts\cacert-full.pem

After placing this file, it shouldn't be necessary to restart POP Peeper, but if it doesn't work, exit and restart and try again.

Also, the cacert.pem file you may have installed from the other instructions may cause issues, you should delete that file.

Let me know if that works or not.

[Guzzy@dmin]

It did NOT work. I saved the file posted to that SslCerts folder, deleted the cacert.pem file, and also rebooted. No luck, same messages.

[Guzzy@dmin]

When I did a text search in your cacert-full.pem file, I did not find any cert matching the first 8 charaters of the IntermidiateCA.cer file RapidSSL gave me. If that helps any.

[Jeff]

Yeah, sorry, that was a bit of an experiment. I've now re-updated the file to include the RadidSSL certificates. Let me know if it works or not, once it does work, I'll have you do something which will be more efficient.

[Guzzy@dmin]

Because I'm tricksy, I redownloaded the intermediateCA.crt file from RapidSSL and appended it to your .pem file. Restarted Pop Peeper, and it works now.

You can give me an address and I can post this IntermediateCA.crt file for you to add to your official version if you like.

[Guzzy@dmin]

Just saw you message, i'll redownload.

[Jeff]

Give me the first line of the file they sent you and I'll just make sure that it's one of the two that I included.

we keep simul-posting

[Guzzy@dmin]

That worked. Interesting that PP failed on 2 of the accounts at first, then I immediately retried and it worked. It's a repeatable error process, as I've closed and reopened several times with the same partial failure, then all good.

[Guzzy@dmin]

It was the first one in your additions

[Jeff]

Could you describe what the repeatable process is? ie.
you mentioned 2 accounts: do you have more than 2 accounts using that server?
Is it the same 2 accounts that fail each time?
Are those 2 accounts the first 2 accounts in the list?
What method are you using to access the accounts (POP3 or IMAP)?

Would you be willing to further troubleshoot this problem (ie. provide logs)? If so, email me (support at esumsoft dot com)

[Guzzy@dmin]

Email sent

[spc3rd]

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