Duped by purchase page?

POP Peeper: Tech support, suggestions, discussion, etc.
Post Reply
tjpsnj
Posts: 36
Joined: Thu Nov 17, 2011 8:08 pm

Duped by purchase page?

Post by tjpsnj »

Hmmm, I was duped by the purchase page. When I paid up for v5 I paid 5$ to add on the plus-pak which I was already life time.
Assuming I paid to begin a life time payment as upgrades require?

No problem. I really enjoy the app!
Last edited by spc3rd on Mon Sep 14, 2020 11:17 am, edited 1 time in total.
Reason: Post moved to its own topic & title edited for better attention.
User avatar
Jeff
Admin / Developer
Posts: 9250
Joined: Sat Sep 08, 2001 9:46 pm

Re: Duped by purchase page?

Post by Jeff »

The Plus Pack was a free upgrade for v5, but it was Pro that has an upgrade fee. I do apologize if there was any confusion. Without being able to lookup your purchase history, I can't know for sure exactly what happened, but the general gist is:
- Pro v5 requires an upgrade fee, the exact fee dependent on when you purchased Pro, but not on whether you have the Plus Pack or not
- The Plus Pack v5 does not require an upgrade fee

Can you send me an email (support at esumsoft dot com) with the email address(es) you used to purchase so I can understand the situation?
Post Reply