Esumsoft Forums

Starting today this is the first issue Ive had with PP

PP is shutting down saying runtime C++ error

What C++ is PP using so I can re-install this runtime

Win 10 64 bit latest (advertising built ) ..

Welcome to the Esumsoft Forums, sheeprdangerous!

Sorry to hear of the problem you're reporting. To help us better assist you, please review the following questions/information and provide responses in your next post. (NOTE: The information below was provided by Jeff to another member several months back who experienced a similar "Runtime" issue as yours):

"Can you tell what's happening when the crash occurs? For example:
1) Does it crash fairly consistently after you start PP?
2) Does it crash when it's checking mail?
3) Assuming that the crash does occur when it checks mail, instead of allowing it to check mail on its own, try this:
a) First, disable auto-check by pressing the green button on the bottom-right of the main PP window, it will turn red to indicate Auto-Check is disabled
b) Right-click on your first account and select "Check Mail" -- Wait for it to finish (or crash); if it doesn't crash, do the same with the next account and do so for each account until you find one that crashes
c) When/If you find one that crashes, is there any special about that account? e.g. Was it the very first account you tested (if so, try again on the 2nd account to see if it crashes or not)? Does that account have the most messages and/or very large messages? What type of account is it (edit the account and refer to the "server type" -- it may be IMAP or POP3 or Hotmail or GMail, etc.)"

4. Which version of POP Peeper you are currently using.

** Being a newly-registered member of the Forums, please take a moment to review: Information for new users and forum members

Thank you and best regards,

One more question to add to that list, which is geared more toward a specific reason why PP may be crashing:

- On the Accounts list, in the whitespace *below* your last account, right-click and select "Server info (all)"
--> if you don't see this option, from the main menu, select Tools / Options; on the "General" page, enable "Advanced Options" (top-right)
--> also, make sure that the option you select includes "(all)" -- otherwise, it's information for a specific account and we do not want that.
- Select and copy the text in the window, it will look something like this:

Messages: 9503
Server size: 459733 KB
File size: 327012 KB

Last DB Maint (global): 08/18/16 14:27:16 (34 days)