Pop peeper cannot see outlook mail accounts (hotmail) after update

POP Peeper: Tech support, suggestions, discussion, etc.
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MrDBlood
Posts: 3
Joined: Mon May 29, 2017 6:14 pm

Pop peeper cannot see outlook mail accounts (hotmail) after update

Post by MrDBlood »

I tried everything, but i just cant get my hotmail accounts to show up in pop peeper after update 4.4
The mails arrive in outlook, but not pop peeper, only Gmail shows up there!
Before update everything was perfect!

help! .. :shock:
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mjs
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Posts: 2267
Joined: Sun Jul 17, 2011 2:36 am

Re: Pop peeper cannot see outlook mail accounts (hotmail) after update

Post by mjs »

Welcome to the forum MrDBlood,

Please post the Error Information you are getting by clicking on the yellow exclamation in the lower-right corner of the main POP Peeper interface and click on the "Copy" button and then right-click in this topic and select "Paste". This data provides us with a lot of information to help understand the problem you are having instead of us needing to ask you a series of questions.

We have a sticky in the announcement sub-forum posted by Pete (spc3rd) that serves to introduce new members to the Esumsoft Forums that touches on a great deal of information on what to provide us when placing posts in the forum so that we can better help members with their problems "Information for new users and forum members" (which includes the assistance referenced above).
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
MrDBlood
Posts: 3
Joined: Mon May 29, 2017 6:14 pm

Re: Pop peeper cannot see outlook mail accounts (hotmail) after update

Post by MrDBlood »

Hey, thanks for the fast reply!

There are no error showing up, the mails from my hotmail accounts (4 accounts) just don't show up in pop peeper, i have to open outlook mail to view them after the new update.

All passwords are correct.

Not sure what else to do, i tried to google before posting, but couldn't find anything.

don't know what to do.

The really weird part is, IF i send a mail to my self to one of my hotmail accounts, from outlook, it arrives in pop peeper..
But mails to my hotmail accounts, from others only arrives when i open outlook mail.

---------------------------------------
--- Version ---
OS: Windows 10 (x64)
POP Peeper: 4.4.1.0
Webmail: 4.4.4.0
SSL: 1.0.2.11
IMAP: 4.4.0.0
RSS: 4.3.0.0
SendMail: 4.4.0.0
Notification Voice: 4.3.0.0
Profile Picture: 4.3.0.0
AntiJunk: 4.4.0.0
Spell Checker: 4.4.0.0
Web of Trust: 4.4.0.0

--- Web Test ---
Result: 200
Error:
Time: 08:39:45 - 08:39:45 (0 s) (+0200)
Data: Mon, 29 May 2017 23:39:44 -0700

--- Error ---
(none)
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mjs
Moderator
Posts: 2267
Joined: Sun Jul 17, 2011 2:36 am

Re: Pop peeper cannot see outlook mail accounts (hotmail) after update

Post by mjs »

You problem is probably because of the new Hotmail interface involving the "focused Inbox" messages option Hotmail has instituted. None of my 10 Hotmail accounts have been updated to this new interface, but I understand that if this "focused Inbox" filter is enabled then some users have had issues with POP Peeper retrieving Hotmail messages.

You are presumably using the Webmail protocol, that is to say that your "Server type" is set to "Hotmail/Outlook" in your POP Peeper Hotmail accounts.

If this is correct (which I assume to be the case) then by switching your Hotmail accounts" to IMAP ("Server type" = "IMAP") in POP Peeper you should find this problem with POP Peeper will be resolved.

Alternately if you want to continue to use the Webmail protocol then you will need to disable this feature in your Hotmail account on the web by clicking on "Filter" to disable the "show focused inbox" option or alternatively accomplish the same thing as illustrated below using the accounts "Options" page (refer to screen-shot below, click to enlarge for better readability).

This is because POP Peeper does not currently support the Hotmail filtered inboxes via the webmail protocol that the new Hotmail interface uses.
Examples of how to turn off the Hotmail accounts &quot;focused Inbox&quot; filter.<br />(allowing the continued use of Webmail protocol)
Examples of how to turn off the Hotmail accounts "focused Inbox" filter.
(allowing the continued use of Webmail protocol)
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
MrDBlood
Posts: 3
Joined: Mon May 29, 2017 6:14 pm

Re: Pop peeper cannot see outlook mail accounts (hotmail) after update

Post by MrDBlood »

You are simply the best - have a nice cold beer to your dinner tonight - you deserve it

Thank You SO much! - It Works now!

Love Love :D
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