Esumsoft Forums

Posted: **Mon Jul 31, 2017 4:49 pm**

New messages coming in are view-able, but old messages seem to be hash/encrypted.
I have icon for delete/attachment, Date/Time and Size, but Sender and Subject are all NULL in the main view.
This is the ONLY account of the 20+ I have setup doing this (I have other Gmail accounts as well as other types)

I have tried the following with no luck:
Copying the account (pulls down same as original)
Edit Account setting - tried changing values to different and then back (only item not tried is OAuth2 as I have not set that up for this account).

First line of all blanked messages, look like this:

©°º©¶©¨q˜³~d±¥²¨©°°¥r´¥¹°{„«±¥°r§³±QN–©§©º©¨~d¦½dutrutwrw}ru}yd»¸¬d—‘˜”d¨d²u|z§·´{y}|t}º·²QNdddddddd˜¬¹pduydŽ¹²dvtu{dtx~v}~wtdqt

Posted: **Mon Jul 31, 2017 9:37 pm**

Hi Pebkac123456789,

Sorry to hear of the Gmail issue(s) you're experiencing. Given the nature of the problem(s), some additional information will help us better assist you. Within your quoted post below, you will see some numbered questions. In your next reply, please include your responses to each question.

Pebkac123456789 wrote:New messages coming in are view-able, but old messages seem to be hash/encrypted.
I have icon for delete/attachment, Date/Time and Size, but Sender and Subject are all NULL in the main view.
This is the ONLY account of the 20+ I have setup doing this (I have other Gmail accounts as well as other types)

1. Which version of POP Peeper are you using?

2. What operating system are you using?

3. Is the problematic Gmail account, an account which you've had for a while, and was it previously working properly until now, or is it a new account recently added to PP?

4. How were you accessing the account when the problem with the old messages first began? [i.e., Gmail (Webmail), POP3, IMAP]

4a. When the problem with the old messages began in this one Gmail account, were you accessing your other Gmail accounts the same way as the problem account, and were all your settings (including those in PPtweaker) identical?

5. Am I correct that all the old messages you're having this issue with are still shown in the PP Message List on the PP main interface, or have you moved them to another folder, such as, the "Archive" folder?

6. If you log-in to the problematic Gmail account via your browser and view the old messages there - do they display correctly?

* You can also include screenshots related to the problem(s) you're experiencing which often help provide additional insight. If needed, instructions on how to do this can be found in:

How to take a screenshot and attach/insert it into your post.

** Please also note the *CAUTION* statement in the aforementioned Sticky, regarding editing/obscuring any personally-identifiable information before inserting/attaching a screenshot into any of your posts.

I have tried the following with no luck:
Copying the account (pulls down same as original)
Edit Account setting - tried changing values to different and then back (only item not tried is OAuth2 as I have not set that up for this account).

First line of all blanked messages, look like this:

©°º©¶©¨q˜³~d±¥²¨©°°¥r´¥¹°{„«±¥°r§³±QN–©§©º©¨~d¦½dutrutwrw}ru}yd»¸¬d—‘˜”d¨d²u|z§·´{y}|t}º·²QNdddddddd˜¬¹pduydŽ¹²dvtu{dtx~v}~wtdqt

Other members of The Esumsoft Team will be reviewing your topic and likely have additional questions for you, as well as, provide further assistance to help resolve the issue(s).

One additional bit of info...
The Esumsoft Team recommends reviewing the following:

Information for new users and forum members.

Important information is provided regarding the Forums and POP Peeper program which members need to be aware of, including cautionary notes about personally-identifiable information. Links are also provided to additional resources which explain how to perform a variety of tasks, as well as, the steps to take if you experience problems with the POP Peeper program.

Thank you and best regards,

Posted: **Tue Aug 01, 2017 3:19 pm**

If you view one of these messages, then select:
menu: File / Re-download message
does that fix the problem?

If so, then you can use that method on an as-needed basis; or you can re-download select messages using this FAQ:
http://www.esumsoft.com/products/pop-pe ... veFromList

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