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PP stopped opening posts and any links inside yesterday and again today on Win 7 so wondered if it would be best to simply re-install over it, that is if it's possible as I've never done it before....?

Thanks....

To answer your question: the "normal" way to install PP updates is to install on-top of the current version. You have said you have "never done it before"? Have you done any updates before? And if so then how did you do updates before?

Here is a link to FAQ on the the subject of Installation / Uninstallation.

That said, please clarify what exactly you mean by "PP stopped opening posts and any links inside...".

Do you mean that messages do not open?

I'm asking because if the messages are not opening then how do you know that "links inside" (presumably "inside" the message) are not working ("opening") if you are unable to open the messages in the first place?

It would be helpful to please provide more specific details of what the problem is exactly and what it is that you are doing that is not working correctly as well as help us out with answers to the questions below.

1) What version of PP are you using ("Help">"About POP Peeper...")?

2) What type of accounts are causing the problem (i.e. Hotmail/Outlook, Gmail, Yahoo etc) and what protocol are you using (IMAP, POP3, Webmail)?

3) Do you get any PP errors? (If so please provide the Error Overview information - CLICK HERE on how to do this)

4) Have you made any recent changes to your computer?

5) Have you tried doing a reboot of your computer to see if this helps resolve the problem?

Thanks for any additional information that you can provide.

Just noticed the post below about the number of installations and that it should be limited to one. As I've got PP installed on both Win 10 and Win 7 laptops this probably explains why the Win 7 one isn't working whilst the Win 10 one is, so I've uninstalled it on Win 7.

All now ok thanks.

Incidentally that's how I knew there were links inside....

Sorry for the late reply. I know you said it's working again now, but I'm a little confused by the incident and want to clarify something.

The limitation only applies to licensed installations, ie. you can't go around activating every computer in the world And the limitation is not one, it's three, so having it installed on your desktop and laptop is fine.

Beyond that, I'm not sure that I understand the symptoms that you were describing, so it's hard for me to offer an explanation or figure out what was wrong. Can you clarify what you meant: "PP stopped opening posts and any links inside" -- explain what you were trying to do, what you expected to happen and what actually happened?

Hi Jeff

The original intention at the beginning was to add PP to Win 7 which has always been in the bedroom, whilst Win 10 was in the lounge/ office to save keep getting up to check each time in the evenings when relaxing.

This worked ok for quite a while until I suddenly couldn't open any links in messages in Win 7 and why I then removed pp from Win 7, meaning the same messages and any links included would at least still be opening ok in Win 10. This is what I originally meant when I wondered if reinstalling etc. would resolve the problem in Win 7.

This was ok for a further two or three days until yesterday when clicking on a link in a message in Win 10 when nothing happened at all. Sorted out GMail's inevitable warnings etc. last night ok, but it still left a link in a message in Win 10 unable to open since sorted by going directly into my account in GMail itself.

Not easy to explain but hope you get the general picture....

First, I can re-assure you that it's ok to install PP on both Win7 and Win10. That has nothing to do with the problem.

But I feel that there are parts missing from your description. For example, you said:

This was ok for a further two or three days until yesterday when clicking on a link in a message in Win 10 when nothing happened at all. Sorted out GMail's inevitable warnings etc. last night ok, but it still left a link in a message in Win 10 unable to open since sorted by going directly into my account in GMail itself.

I don't understand the progress between the first 2 sentences. I assume that you uninstalled and reinstalled PP, but what "inevitable warnings?" And are you suggesting that there was just *1* link that wouldn't open and that most others would open? Is there anything special about that link? Can you share the message source with me and let me know which link wouldn't open (view the message in PP, select File / Save message as; send the file to me either via PM or email -- DONOT post it in the forum).


Also, have your overridden the default webbrowser that PP uses? To check:
PP main menu: Tools / PPtweaker
select 'Misc 2' page
At the bottom, "Force POP Peeper to open links in your external browser" should be enabled
"browser to launch URLs" is the value I'm interested in (blank would use your default, which is generally recommended)

Assuming that you are using the default browser, here's a test to make sure that your default webbrowser is setup correctly:
- Open the windows Run prompt (WinKey+R)
- type a valid URL (e.g. https://www.esumsoft.com/ ) and then <enter>
-> Does it open in your expected browser?

I don't understand the progress between the first 2 sentences. I assume that you uninstalled and reinstalled PP, but what "inevitable warnings?"

No I didn''t uninstall anything in the end as there was no reply to my original question, so do you think it best if I do this as the next step anyway ?

The warnings that GMail send out whenever they think there's a problem of a security breach etc., meaning I then have to log into my account to prove there's no problem, in my case after they've sent a code to my mobile phone to enable me to access my emails.

And are you suggesting that there was just *1* link that wouldn't open and that most others would open?

No there was only the 1 link in Win 7 that wouldn't open when clicked on, something that hasn't happened before.

Is there anything special about that link? Can you share the message source with me and let me know which link wouldn't open (view the message in PP, select File / Save message as; send the file to me either via PM or email -- DONOT post it in the forum)

Unfortunately I've deleted all the original posts and links now.

Also, have your overridden the default webbrowser that PP uses? To check:
PP main menu: Tools / PPtweaker
select 'Misc 2' page
At the bottom, "Force POP Peeper to open links in your external browser" should be enabled
"browser to launch URLs" is the value I'm interested in (blank would use your default, which is generally recommended)

Assuming that you are using the default browser, here's a test to make sure that your default webbrowser is setup correctly:
- Open the windows Run prompt (WinKey+R)
- type a valid URL (e.g. https://www.esumsoft.com/ ) and then <enter>
-> Does it open in your expected browser?

Haven't altered or touched anything yet as all very new and unknown territory as I'm definitely not a techie most of it already way over my head. Also I still don't know if uninstalling and re-installing was essential to do first, which from the sound of it still needs to be done....?

Ok, I think I know what you're saying, but it all possibly hinges on one statement that you made.

I had asked:
> And are you suggesting that there was just *1* link that wouldn't open and that most others would open?

And you answered:
> No there was only the 1 link in Win 7 that wouldn't open when clicked on, something that hasn't happened before.

This is where I got lost again and then it was lakrsrool who suggested to me that you may have meant to say "Win 10" instead of "Win7". So would it be correct in saying:
- You had multiple occurrences of the problem on Win7
- You've only had one occurrence on Win10 (at least at the time of your previous post)

I'm not sure that the distinction needs to be made between Win7 and Win10, but let me re-phrase my question:
When the problem occurred on Win10, you mentioned that it was a link in one of the "gmail warning" messages. To the best of your recollection, was this the same type of message that you had problems opening links in on Win7? OR, are there other types of messages (ie. not from GMail) that you remember also having problems?

The fact is, there could very well be something special about links that GMail is using that prevents them from opening (ie. they could be presuming that you're using a webbrowser). That's why I need to see a sample message. So, here's what I propose:

- From what I understand, you uninstalled PP from Win7. If you haven't already, go ahead and re-install it on Win7
- Do NOT uninstall PP on Win10 -- I doubt that will fix anything
- If you see another occurrence of the problem, save the message source as instructed before and send it to me as an attachment (email will be better than forum PM; just be sure to remind me of what the problem was [and at least a reminder of this forum post as we don't know when you'll be sending this and I sometimes have a short memory])

Ok, I think I know what you're saying, but it all possibly hinges on one statement that you made.

I had asked:
> And are you suggesting that there was just *1* link that wouldn't open and that most others would open?

And you answered:
> No there was only the 1 link in Win 7 that wouldn't open when clicked on, something that hasn't happened before.

This is where I got lost again and then it was lakrsrool who suggested to me that you may have meant to say "Win 10" instead of "Win7". So would it be correct in saying:
- You had multiple occurrences of the problem on Win7
- You've only had one occurrence on Win10 (at least at the time of your previous post)

___________________________________

In answer to your question of multiple occurrences of the problem no only the one (1) on Win 7.

Ok uninstalled and reinstalled on Win 7 also removing 2 earlier installations. This time I chose to post myself a message which didn't go through and instead got a message saying "Couldn't connect to SMTP server" which has never happened before either. However as I don't want PP on Win 7 any more it's just to put you in the picture.

When the problem occurred on Win10, you mentioned that it was a link in one of the "gmail warning" messages. To the best of your recollection, was this the same type of message that you had problems opening links in on Win7? OR, are there other types of messages (ie. not from GMail) that you remember also having problems?

I only ever use GMail....

I can't remember exactly what did happen originally on Win 10 sorry, but next did the same posting a message to myself also on Win 10 and the message went through immediately with no problem which is the main concern.

Whenever I get warning messages it's nearly always a GMail security check that they suspect something's suspicious and need verification that it's me and not some hacker, as I sometimes have to go into my GMail account directly to check something in older messages that for example I might have forgotten. This involves them sending me as I said before a code to my mobile phone which has always solved it.

Hope this helps....

Hi Arcadian -- If you don't mind I'm going to attempt to try an clarify some confusion I have based on what you have posted throughout the conversation in this topic.

On your first post in this topic when you said quote: "PP stopped opening posts and any links inside yesterday and again today on Win 7 so wondered if it would be best to simply re-install over it, that is if it's possible as I've never done it before....?".

What do you mean by "posts" in the sentence above?

I had assumed you meant messages.

And I'm assuming "links inside" are links that are in your "posts" or more precisely included in messages you get that you apparently were aware of by using your Win10 machine since as we know you were presumably unable to open the messages on the Win7 machine again assuming that "posts" means messages.

***If I'm misunderstanding what "posts" means (that is "posts" are not "messages") and/or misunderstanding what "links" mean (that is links that reside in messages) then please just clarify the misunderstanding on my part and ignore the remainder of my comments. (except for my questions regarding your most current post at the bottom of this post which I would like some clarification on regardless ).

Now assuming "posts" means messages it would appear based on what you have said that if "PP stopped opening posts" (messages) and in that case none of your messages could be opened on Win7 --- so ALL messages failed to open on the Win7 machine, right?

So then all we would really know at this point is that all "messages" failed to open in PP on your Win7 machine -- so we really do not know whether the links worked or not on the Win7 machine because the messages could not be opened that contained the links -- right?

And of course the Win10 machine did not have any problems with PP because you could in fact open the PP messages on Win10 at the time you first posted in this topic because you were able to see the links in the messages based on your comment "Incidentally that's how I knew there were links inside...." and the links presumably worked since you also stated "... and any links included would at least still be opening ok in Win 10".

Okay, now let's cover whether you have done an install and/or uninstalled/re-installed of which I am also confused --- in reply to Jeff about this you stated the following early on in the conversation: "No I didn''t uninstall anything in the end as there was no reply to my original question...".

So we can assume that a re-install was not done as of that time (since an uninstall was not done which would have to be done before a re-install can be done).

So to clarify -- as of this time in the conversation we presumably know two things (that were a bit confusing to me):

1) PP messages failed to open in PP on your Win7 machine.
2) Links existed in these messages on the Win7 machine but there would be no way at this time to know if the links worked or not since the messages could not be opened.
3) You did not do an install or re-install (since a re-install would necessitate an uninstall).

So with what we know above -- can you please clarify as of your post on Thu Apr 12, 2018 3:03 pm (and you reaffirmed later on as well) -- what you meant by "No there was only the 1 link in Win 7 that wouldn't open when clicked on, something that hasn't happened before."?

And finally in regards to your last comment can we try and breakdown what you meant by: "Ok uninstalled and reinstalled on Win 7 also removing 2 earlier installations. This time I chose to post myself a message which didn't go through and instead got a message saying 'Couldn't connect to SMTP server' which has never happened before either. However as I don't want PP on Win 7 any more it's just to put you in the picture. "

What do you mean by you ".... uninstalled and reinstalled on Win 7 also removing 2 earlier installations.".

1) Have you just now recently done the uninstall/reinstall? (because previously you have said you had not done this).

2) What do you mean by "... also removing 2 earlier installations."?

3) In regards to the error message you got -- can you elaborate on this (I'm assuming it is a Gmail account) i.e. what protocol are you using (IMAP, POP3, Webmail), what are the "Send Mail" settings you are using (edit the account and select the "Send Mail" window for this).

Many thanks for taking the time to help clarify some of where I am confused so we can get to the bottom of what is going on....

arcadian -- can you tell us what method you're using to access your gmail account -- edit the account and let us know what the "server type" is set to.

arcadian -- can you tell us what method you're using to access your gmail account -- edit the account and let us know what the "server type" is set to.

Jeff

In PP I use the authentication request and it's IMAP, also glad to say everything is working just fine now in Win 10 alone....