Esumsoft Forums

No, I said it correctly. When I re-install webmail Pop Peeper works fine, until I restart Windows or Pop-Peeper.

After you restart PP does the Webmail plugin remain the same version as it was before right after you do the re-install of the Webmail plugin?

I ask because I notice in the screen-shots you have posted the Webmail version is 4.5.11.0 instead of the current v4.5.15.

Ehm.... That was way back in September!? The current version is 4.5.15.

Good point -- so the Webmail plugin v4.5.15 does remain the same, as would be expected, before and after restarting PP?

phoenikx -- I want you to try deleting one of your accounts databases:
1) In POP Peeper, go to Tools / Options / Storage
2) Use File Explorer to open the folder referenced by the "Data path"
3) Exit POP Peeper
4) In File Explorer, you'll see a folder for each of your accounts, go into one of these (all other things being equal, I'd pick the one with the fewest messages)
5) Delete the data.db file
6) Restart POP Peeper (the account you deleted will be empty)
7) Check the account for messages
-> Do these "new" messages work as expected? If so:
8) Exit and restart PO PPeeper
-> are the messages still working as expected or not?


Also, as for re-installing POP Peeper, at this point I'm not asking you to uninstall your previous version, just re-install over your current version -- you won't lose any data.

Jeff wrote: ↑Mon Jun 15, 2020 11:51 am phoenikx -- I want you to try deleting one of your accounts databases:
1) In POP Peeper, go to Tools / Options / Storage
2) Use File Explorer to open the folder referenced by the "Data path"
3) Exit POP Peeper
4) In File Explorer, you'll see a folder for each of your accounts, go into one of these (all other things being equal, I'd pick the one with the fewest messages)
5) Delete the data.db file
6) Restart POP Peeper (the account you deleted will be empty)
7) Check the account for messages
-> Do these "new" messages work as expected? If so:
Exit and restart PO PPeeper
-> are the messages still working as expected or not?


Also, as for re-installing POP Peeper, at this point I'm not asking you to uninstall your previous version, just re-install over your current version -- you won't lose any data.

Done all you said. Even reinstalled Pop Peeper over the existing program. Did not work unfortunately.
And yes, Webmail is 4.5.15 before and after reinstalling it.

Ok, next experiment -- I'd like you to save the before and after of a message that exhibits the problem.

The "before" should be when the message displays as expected; the "after" is when it's empty. Actually, let's call them "normal" and "empty" to avoid ambiguity.

To save the message:
1) View the message in POP Peeper
2) From the menu, select File / Save message as
3) Save the message (using the terms "normal" and "empty")

You'll need to send these 2 files to me, so:
a) Choose a message that doesn't contain sensitive information
b) Do NOT post these files to the forum because -- at the very least -- they will contain yours and others email addresses. I generally prefer that sample messages are sent via email (support at esumsoft dot com); please include a short message explaining the issue and a link to this forum thread for reference.