Esumsoft Forums

Hi,

Since yesterday, this error message appears in POP Peeper: Error (authentication method is disabled.)

Server type: IMAP (SSL/TLS) on port 993

[Bluewin]

Messages: -4
Server size: 0 bytes
Mem size: 0 bytes
File size: 0 bytes

Last DB Maint (global): 09/11/19 15:58:38 (15 days)

Last success: -
Last error: 09/26/19 17:20:50 (0 minutes ago)
- Error (authentication method is disabled.)
Consecutive errors: 21

CAPABILITIES:
auth=cram-md5, auth=plain, children, id, idle, login-referrals, namespace, quota, sasl-ir, uidplus

SSL Certificate Information:
Subject: /C=CH/ST=Bern/L=Worblaufen/O=Swisscom (Schweiz) AG/OU=IT/CN=imaps.bluewin.ch
Issuer: /C=CH/O=SwissSign AG/CN=SwissSign Server Gold CA 2014 - G22


Any suggestion or workaround?

Thanks
Paolo Caparrelli
GOLINE SA

Welcome to the forums, GOLINE.

Based on the error, the first thing that comes to mind is related to the 2 methods that your server says it supports (cram-md5 and plain) -- POP Peeper supports both of those (cram-md5 would be used first). So that's *probably* not what it's referring to.

The next thing comes to mind is that perhaps you're using a very outdated SSL plugin. You should have at least v1.0.2.11 (available here) and you can compare the version you have under the main menu: Help / About.

If you still have a problem, press the yellow '!' button on the main status bar and then press the 'copy' button; then paste the information into your reply here so that we can get a better overview of what versions of everything you have.

I followed your suggestion to update the SSL plugin but nothing has changed...
Now the installed version is 1.0.2.14 but the problem Error (authentication method is disabled." remains.
Also I tried to delete that account and reconfigure it (manually and importing from Outlook).
Is there any other advice?
Thanks

Hello GOLINE,

Thanks very much for updating us on the problem you are having.

As Jeff mentioned in his reply above, we need to see the complete text of the error message as it provides more detailed information to help determine the cause of the problem and a resolution.

Please post back with the requested information by following the instructions provided in the Sticky topic below:

PP error messages: How to view them & copy/paste into your post

While awaiting Jeff's return to continue his follow-up with you,...as you are our newest forum member, The Esumsoft Team requests that you review the following Sticky:

Information for new users and forum members

The article contains important information which all new members should be aware of. If you have any questions or comments, do let us know.

Thank you and welcome aboard!

Sorry, I should have mentioned this, but we're handling this issue via email.

The issue is that the server claims to support cram-md5 when it actually doesn't. The proposed solution is to disable "secure authentication" under Edit account / Advanced 2.