Esumsoft Forums

Hi,
How annoying that every Pop Peeper update gives errors...
It worked fine untill I updated to 5.0, activated my plus Pack and now getting errors in "send" and a Gmail account
Can anyone help please? For errors see attachments.

Thanks!
Joop

Welcome to the Esumsoft Forums, Datrax!

Sorry to hear of the problem(s) you are having since updating. Be assured that Jeff and other members of The Esumsoft Team are presently working to resolve several issues that have arisen.

In the interim, as a new member, The Esumsoft Team requests that you please review the following Sticky topic:

Information for new users and forum members

The article contains important, helpful information which all members should be aware of. If you have any questions or comments, feel free to let us know.

Thank you for your patience and welcome aboard!

Make sure that your Plus Pack has updated to v5. Check that under Help / About; and press the "Check Version" button while you're there.

For the Gmail issue -- You may want to try rebooting Windows. I haven't seen anyone else report errors and getting a self-signed error with Gmail seems odd. Are you using a custom domain?

Thank you Jeff.

For e-mail: I made exceptions for gmail smtp and imap in tweakers/certificates an now it works.

The "sent mail viewer" is still not working. Plus Pack is not mentioned under Help / About but pressed the "Check Version" button and everyting is up to date (attachments). The Plus Pack is activated.

You're still using Plus Pack v4.5 (e.g. Sent Mail Viewer) and you do need to install v5. Under Help / About, press the "Check Version" button and you should get a notification to update with Auto-Update.

In case that fails, you can download and manually install the latest version of the Plus Pack:
https://www.esumsoft.com/productrequest/

Tanks a lot Jeff! That works. "Check version" did not work, downloading/installing the Plus Pack did. Thanks again!

This morning PP asked for activation and installed a new update 5.0. Since then PP does not automatically start-up. But it also does'nt startup manualy anymore. Allready restarted the PC. Help?

Datrax wrote: ↑Mon Sep 14, 2020 2:55 am This morning PP asked for activation and installed a new update 5.0. Since then PP does not automatically start-up. But it also does'nt startup manualy anymore. Allready restarted the PC. Help?

What do you mean by "PP does not automatically start-up"? Please provide more details as far as what is not working and what occurs and/or what you are doing. Do you mean PP does not do Mail Checks? Do you mean you cannot start PP? Do you get any errors? If you do please post the errors in this topic. If there are not any errors then from the main PP menu go to "File" > "Error overview..." and even if no errors display please press the "Copy log" button and paste the log (right-click select "Paste") into this topic. Also do the same thing and instead of pressing the "Copy log" press "Web test" and again paste this data into this topic.

Also:
1) What Operating System are you using?
2) What Firewall and AV Security do you use?
3) Make sure that your Security software is not interfering (blocking) POP Peeper.

PP does not start at all. Not manually, not automatically as it normally does. After double clicking it shortly appears in the taskbar and thats it.

lakrsrool wrote: ↑Mon Sep 14, 2020 3:39 am

Also:
1) What Operating System are you using?
2) What Firewall and AV Security do you use?
3) Make sure that your Security software is not interfering (blocking) POP Peeper.

Datrax,

Please provide the additional information lakrsrool has requested above by following the instructions given. This information is essential as it enables us to better determine the cause of the issue(s) you are having and a resolution.

In addition, if you are using a VPN, let us know this fact also, as VPN use can cause issues.

Thank you & best regards.

How can I do:

...f there are not any errors then from the main PP menu go to "File" > "Error overview..." and even if no errors display please press the "Copy log" button and paste the log (right-click select "Paste") into this topic. Also do the same thing and instead of pressing the "Copy log" press "Web test" and again paste this data into this topic.

If PP does not start at all...

Windows 10
Bitdefender
tried with Antivirus off no result

Going over some of what has transpired as reported in this topic (let us know if any of what I reference is not what occurred exactly):
1) There were problems getting PP fully updated to v5 up until Sept 11 at which time the Plus Pack was reported to have been successfully installed.
2) No apparent issues as nothing was reported until Sept 13 at which time you posted:

Datrax wrote: ↑Mon Sep 14, 2020 2:55 am This morning PP asked for activation and installed a new update 5.0. Since then PP does not automatically start-up. But it also does'nt startup manualy anymore. Allready restarted the PC. Help?

QUESTION #1: when you say "PP does not automatically start-up" - by "automatically" do you mean when you boot your computer - PP does not "start-up"? You do have the PP icon getting displayed in the Windows system tray (lower-right area of desktop) - right?
QUESTION #2: when you say "But it also does'nt startup manualy anymore." - what do you mean exactly - are you saying that PP does not open when you double-click on the PP icon in the Windows system tray?
QUESTION #3: when you say "Allready restarted the PC." do you mean you rebooted your computer?

Have you checked to see if PP is running? Press Ctrl+Alt+Del keys at the same time then select "Task Manager" - Do you see PP running under the "Apps" section (anything different than what you see in my screen-shot concerning PP): QUESTION #4:Pete asked if you are using a VPN - are you?
QUESTION #5: Apparently in response to Jeff asking "Are you using a custom domain?" in regards to Gmail issues that were occurring early on in the topic you replied:

Datrax wrote: ↑Thu Sep 10, 2020 10:09 am ... For e-mail: I made exceptions for gmail smtp and imap in tweakers/certificates an now it works.

Please explain why you needed to add the exceptions for Gmail.
QUESTION #6: Would you please post again (as you did before this 2nd v5 update you reported) the full "About POP Peeper..." window showing all of your PP module versions.
QUESTION #7: Please post your data paths by going to "Tools" > "Options" > "Storage" (you can post a screen-shot if you like).

Thanks for your feedback.

Datrax -- I have emailed you. If you do not get the email, please send an email to (support at esumsoft dot com)