*Some* Zoho Inbox messages not displayed
Posted: Thu May 06, 2021 7:52 pm
Okay this is a new one on me. PP is displaying only *some* of the messages in my Zoho inbox.
All of the messages appear when viewing the inbox through webmail.
All of the messages appear when viewing the inbox through Interlink (a terrific improvement on Thunderbird).
But when viewing the inbox through PP, only two messages from last month show up.
PP and Interlink are both talking to imapPro.zoho.com:993 with SSL/TLS; changing to imap.zoho.com makes no difference.
Started testing with PP 5.0.4.9004 on Windows 8.1.
Things already checked:
- Updated to 5.1.2; made no difference.
- AntiJunk plugin is Unchecked / Off.
- Retrieval option is set to Entire Message.
- Hide messages from *All Accounts* is set to None.
- Sent myself a new message; it was displayed in IL but not in PP.
- Deleted the data.db file and re-started PP; made no difference.
- Created a new PP account for the mailbox; made no difference.
- Used [IMAP Folders] to Auto-Create a new PP account pointing to a sub-folder *under* the inbox; Moved the "missing" messages from Inbox to that folder using Interlink; "Check mail" on the sub account, then PP displayed the messages just fine.
- Moved the messages from the sub-folder back up to Inbox; "Check mail" on both the new account and the main Zoho account; the messages disappeared from *All Accounts*.
- Copied one of the visible messages to the sub-folder using Interlink; "Check mail" on the sub account, then PP displayed that message just fine.
Again, Interlink and webmail both correctly saw all the messages, regardless of what folder they were in. PP ignored some messages, but only when they were in the Inbox.
At this point I want compare the IMAP logs between PP and Interlink, to see any discrepancies in the status from the server like "SENT: * 7 EXISTS[nl]* 0 RECENT[nl]*" Unfort I don't know how to do that. Anything else to try?
All of the messages appear when viewing the inbox through webmail.
All of the messages appear when viewing the inbox through Interlink (a terrific improvement on Thunderbird).
But when viewing the inbox through PP, only two messages from last month show up.
PP and Interlink are both talking to imapPro.zoho.com:993 with SSL/TLS; changing to imap.zoho.com makes no difference.
Started testing with PP 5.0.4.9004 on Windows 8.1.
Things already checked:
- Updated to 5.1.2; made no difference.
- AntiJunk plugin is Unchecked / Off.
- Retrieval option is set to Entire Message.
- Hide messages from *All Accounts* is set to None.
- Sent myself a new message; it was displayed in IL but not in PP.
- Deleted the data.db file and re-started PP; made no difference.
- Created a new PP account for the mailbox; made no difference.
- Used [IMAP Folders] to Auto-Create a new PP account pointing to a sub-folder *under* the inbox; Moved the "missing" messages from Inbox to that folder using Interlink; "Check mail" on the sub account, then PP displayed the messages just fine.
- Moved the messages from the sub-folder back up to Inbox; "Check mail" on both the new account and the main Zoho account; the messages disappeared from *All Accounts*.
- Copied one of the visible messages to the sub-folder using Interlink; "Check mail" on the sub account, then PP displayed that message just fine.
Again, Interlink and webmail both correctly saw all the messages, regardless of what folder they were in. PP ignored some messages, but only when they were in the Inbox.
At this point I want compare the IMAP logs between PP and Interlink, to see any discrepancies in the status from the server like "SENT: * 7 EXISTS[nl]* 0 RECENT[nl]*" Unfort I don't know how to do that. Anything else to try?