Crashes when attempting to view message

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nugget1
Posts: 2
Joined: Wed Oct 13, 2021 10:57 pm

Crashes when attempting to view message

Post by nugget1 »

In Windows 7, pressing "Enter" to view a message brings up a blank window and the program crashes. This bug started spontaneously in my previous version and now continues with version 5.4.1. It happens every time. In all other respects the program works correctly.

Anyone else having this problem?
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mjs
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Posts: 2216
Joined: Sun Jul 17, 2011 2:36 am

Re: Crashes when attempting to view message

Post by mjs »

Nope (unable to reproduce your issue), I do not have this problem (on Windows 7) - tested more than a dozen messages, all opened w/out any issues by pressing "Enter" (to view message) for the message selected in the Inbox. IF this occurs on all messages then off-hand it would appear that you may have a corrupted (message) data base issue (but - before we get to that, please post back the answers to the questions listed below).

A few Questions to start out with (in regards to using other methods to view messages):
1) Does doing a right-click and selecting (clicking on) "View message..." from the context menu open the selected message for you?
Right-click method to view messages
Right-click method to view messages
2) Does the "View message" button successfully open (selected) messages for you?
View Message button method to view messages
View Message button method to view messages
PIC-2 View Message button.png (8.4 KiB) Viewed 403 times
3) When was the last time you rebooted your computer? -- if not recently, try this in the remote case there may be some kind of persistent glitch/conflict issue (we would like to remove all other possible causes prior to taking the corrupted file approach).

4) When you initially installed POP Peeper, did you originally download the program from the (official) POP Peeper website?
Good judgment comes from experience and a lot of that comes from bad judgment. - Will Rogers
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