Freezing when viewing messages as HTML

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splids
Posts: 2
Joined: Thu Jan 26, 2023 7:12 am

Freezing when viewing messages as HTML

Post by splids »

Greetings, every time I open a message and attempt to load the HTML version POP Peeper freezes and ultimately crashes. This has been an issue before on Windows 10, however it resolved itself without any changes on my side. I suspected some Windows update as the culprit at the time.


Unfortunately most emails are undecipherable in rich text or plain text and they have to be viewed in HTML.


Some background info:

Windows 11 Pro 22H2 22621.1105
POP Peeper 5.4.1


Windows message:
- System

- Provider

[ Name] Application Hang
[ Guid] {c631c3dc-c676-59e4-2db3-5c0af00f9675}

EventID 1002

Version 0

Level 2

Task 101

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2023-01-24T18:29:15.7599154Z

EventRecordID 1639

Correlation

- Execution

[ ProcessID] 19640
[ ThreadID] 11332

Channel Application

Computer LAPTOP

- Security

[ UserID] S-1-5-18


- EventData

AppName POPPeeper.exe
AppVersion 5.4.1.0
ProcessId 0x5960
StartTime 0x1d93021a2aa4320
TerminationTime 48
ExeFileName [..]POPPeeper.exe
ReportId 8384b71a-b670-4140-9274-e2c88742d8be
PackageFullName
PackageRelativeAppId
HangType Unknown
User avatar
Jeff
Admin / Developer
Posts: 9227
Joined: Sat Sep 08, 2001 9:46 pm

Re: Freezing when viewing messages as HTML

Post by Jeff »

I would suggest trying to reset IE (PP currently uses IE to render HTML):
1) In the start menu, type and open: Internet Options
2) Select the "Advanced" tab
3) At the bottom, press the "Reset" button
4) I would highly recommend ticking the "delete personal settings" checkbox (nothing uses IE anymore these days anyway, so you're probably not losing anything) and press "Reset"

Note that it does say you need to restart your computer. I'm not sure this is necessary for POP Peeper, but if you don't restart immediately and you still have a problem, try restarting your computer and try again.
splids
Posts: 2
Joined: Thu Jan 26, 2023 7:12 am

Re: Freezing when viewing messages as HTML

Post by splids »

Thanks for the suggestions. While resetting those didn't help, apparently installing the latest cumulative Windows update (KB5022360) once again fixed the issue.
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