Larger view window with image goes blank untill reduced again

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Fred987
Posts: 2
Joined: Thu Apr 03, 2025 6:29 am

Larger view window with image goes blank untill reduced again

Post by Fred987 »

when reading email that has images, if I have the popup window large to maximized it is blank, if I drag it smaller the content then magicaly shows. How can I view in full window size? - 2 attached screenshots the one with the image showing is before dragging it a little larger and loosing everything, drag it back smaller and it returns.
smaller.JPG
Larger.JPG
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Jeff
Admin / Developer
Posts: 9409
Joined: Sat Sep 08, 2001 9:46 pm

Re: Larger view window with image goes blank untill reduced again

Post by Jeff »

These are all just questions to try to understand what the problem may be.

- Is the problem specific to that newsletter?

- Does it occur if you actually maximize the window?
- And then "fix" if you restore it to the normal size? And does it matter if the "normal" size was working or not before you maximized?

- What if -- when the problem appears -- you use View/Plain text, then back to View/HTML?
Fred987
Posts: 2
Joined: Thu Apr 03, 2025 6:29 am

Re: Larger view window with image goes blank untill reduced again

Post by Fred987 »

Is the problem specific to that newsletter?

No, it often occurs with other email such as I get 5 or 6 daily emails from eBay with searches I have saved. Sometimes it occurs with those other times it doesnt. I have not found anything specific that always causes the issue other than I have Not had it happen with text only - it does seem to occur more often if I have 1 or 2 other windows still open that I read the email already

- Does it occur if you actually maximize the window?
Yes
- And then "fix" if you restore it to the normal size?
No
And does it matter if the "normal" size was working or not before you maximized?
No, If it was looking Ok and I maximized it goes blank then when I go back to previous size its back

- What if -- when the problem appears -- you use View/Plain text, then back to View/HTML?
I tried toggleing back and forth a few times, no difference.


I guess I should add that I do have a problem with poppeeper closing randomly from time to time. I delete the data.db on all the accounts and it works fine for a few weeks then I redo the delete - I have not noticed weather or not I have the above problem after a delete.
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Jeff
Admin / Developer
Posts: 9409
Joined: Sat Sep 08, 2001 9:46 pm

Re: Larger view window with image goes blank untill reduced again

Post by Jeff »

Try doing this:
- In the windows start menu, type and open: Internet Options
- On the initial "General" page, press the "Delete" button
- Make sure that at least "temporary internet files, cookies, and history" are checked (This only affects Internet Explorer, so it shouldn't have an impact on your real browsers)
- Press Delete
- Now go to the "Advanced" tab
- Press the "Restore advanced settings" button
- Scroll the list to the very bottom and make sure that "Use TLS 1.2" is enabled (and DISable the ones above it: SSL 3.0, TLS 1.0, TLS 1.1); optionally enable TLS 1.3, but it probably won't affect anything.
- Press OK
- It may not be necessary, but I'd recommend exiting/restarting POP Peeper and then test it again

If that doesn't work, email me (support at esumsoft dot com) and we'll troubleshoot more (in your email, please include a link to this topic for reference).
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