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POP Peeper crashing shortly after start, Runtime error
Posted: Thu Oct 22, 2020 1:09 pm
by cobit
Hi all,
I run POP Peeper 5.0
Since this upgrade the app is crashing always about 5 minutes after start.
See error message attached.
Error message said that I should contact application's support team.
What do I do wrong?
Best,
Cobit
Re: POP Peeper crashing shortly after start, Runtime error
Posted: Thu Oct 22, 2020 1:38 pm
by spc3rd
Hello cobit and welcome to the Esumsoft Forums, 
Sorry to hear of the
Runtime error issue you are having.
To get started, please post back with your responses to the following questions:
1. Which
operating system are you using?
2. Is
POP Peeper giving you any
error messages?
(If so, please post back with the
complete text of the error message(s) by following the instructions in the Sticky topic below:
PP error messages: How to view them & copy/paste into your post
3. Are you using a
VPN at all?
Also, please have a look at the topic below
(from August,. 2020) to see if the issue you are having is similar to the one being discussed there:
viewtopic.php?p=38244#p38244
Other members of the
The Esumsoft Team will be reviewing your issue further and provide additional feedback.
In the interim, as our newest member, we ask that you please review the following Sticky topic:
Information for new users and forum members
The article contains important, helpful information which all members should be aware of. If you have any questions or comments, feel free to let us know.
Thank you & welcome aboard!
Re: POP Peeper crashing shortly after start, Runtime error
Posted: Thu Oct 22, 2020 4:23 pm
by Jeff
This issue should be fixed in v5.0.3; however, it also means that you have an underlying issue that your "data" folder is not writable. If you go to:
- main menu: Tools / Options
- Select the "Storage" page
Presumably, your "data path" will be something like "c:\program files..."
If that's the case, it means that POP Peeper is unable to save any accounts, settings, or your messages (to name a few things); and this means that POP Peeper has to retrieve your messages every time that POP Peeper starts, since it's not able to cache them.
To allow us to help you fix this, let us know what the 2 values are on the Tools / Options / Storage page:
- Ini Location
- Data path
Or review the following FAQ:
https://www.esumsoft.com/products/pop-p ... q=DataPath
You can download POP Peeper v5.0.3 on the download page:
https://www.esumsoft.com/download/
which will fix the crash; but the fix is more of a bandage since it won't fix the bad data path (which can only be fixed by adjusting the proper settings).
Re: POP Peeper crashing shortly after start, Runtime error
Posted: Fri Oct 23, 2020 4:43 am
by cobit
Hi Jeff,
indeed, the storage path had only the word "data", no real path.
After I cleared the field and restarted Pop Peeper the app is not crashing anymore.
Now the path is C:\Users\<username>\AppData\Roaming\POP Peeper
BUT: The subfolders of the Mailbox names stayed empty, which caused that Pop Peeper had to reload all mails at start of app.
Now I downloaded 5.0.3 and installed
Now every subfolder contains a file with name "data", and after starting Pop Peeper again there is no need to reload all prior mails.
O/S is Win10-2004
No VPN
Thanks for your quick support!
Cobit
Re: POP Peeper crashing shortly after start, Runtime error
Posted: Fri Oct 23, 2020 3:31 pm
by Jeff
Glad to hear it's working normally again
Re: POP Peeper crashing shortly after start, Runtime error
Posted: Fri Apr 09, 2021 8:58 am
by ssamml
This issue should be fixed in v5.0.3; however, it also means that you have an underlying issue that your "data" folder is not writable. If you go to:
- main menu: Tools / Options
- Select the "Storage" page
Presumably, your "data path" will be something like "c:\program files..."
If that's the case, it means that POP Peeper is unable to save any accounts, settings, or your messages (to name a few things); and this means that POP Peeper has to retrieve your messages every time that POP Peeper starts, since it's not able to cache them.
To allow us to help you fix this, let us know what the 2 values are on the Tools / Options / Storage page:
- Ini Location
- Data path
Or review the following FAQ:
https://www.esumsoft.com/products/pop-p ... q=DataPath
You can download POP Peeper v5.0.3 on the download page:
https://www.esumsoft.com/download/
which will fix the crash; but the fix is more of a bandage since it won't fix the bad data path (which can only be fixed by adjusting the proper settings).
I've cached the same issue in my v5.0.3, do I need to proceed with the procedure you explained for old versions or just reinstall this one?
Re: POP Peeper crashing shortly after start, Runtime error
Posted: Fri Apr 09, 2021 11:57 am
by Jeff
If your "ini location" and/or "data path" are stored under "Program Files" then you really need to move them out following the FAQ provided:
https://www.esumsoft.com/products/pop-p ... q=DataPath