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Webmail

  • Open FAQ in new window My hotmail account says "Login Error: check your login name and password" even though I know they're correct.

    • Hotmail does not actually use more than 16 characters for your password, and if the entire password is provided, hotmail will think it's incorrect. There are 2 ways to fix this:

    1. Edit the password in your POP Peeper account so that only the first 16 characters of your password are provided. For example, if your password is 'abcdefghijklmnopqr' (18 characters), then the password in your POP Peeper account should be 'abcdefghijklmnop' (16 characters).
    2. Change your hotmail password so that it is 16 characters or shorter (and change the password in your POP Peeper account)

    POP Peeper does not automatically shorten the password to 16 characters in case of the possibility that Hotmail will remove this restriction in the future.