FAQ

[expand all]  [collapse all]  [expand sections]  [collapse sections]  

Show All FAQs

General Questions

  • Open FAQ in new window Why aren't messages being removed from POP Peeper after I open my email client?

    • Your email client may not be configured to delete messages after they're downloaded. In most cases, your email client must use the POP3 protocol for this option to be available.

    Thunderbird: Tools / Account Settings / Server Settings / Uncheck "leave messages on server"
    Outlook: File / Account Settings / Change / More Settings / Advanced / Uncheck "Leave a copy of messages on the server"
    Windows Live Mail: Tools / Accounts / Properties / Advanced tab / Uncheck "Leave a copy of messages on server"
    Outlook Express: Tools / Accounts / Mail tab / Properties / Advanced / Uncheck "Leave a copy of messages on server"

    If you are sure that your email client is deleting messages -- and POP Peeper shows these messages with a Red-X in the Misc Status column (!) -- take the following steps:

    1. Edit the account (right-click on the account in the account listing and select "edit")
    2. Click on the advanced page *
    3. Check the option Remove Messages not on Server ON
    4. Click on the Update button
    5. Deleted messages that are currently in POP Peeper (with Red-X) will be removed on the next Mail Check, or you can 'Delete' them immediately
    * - You must enable advanced options to access the advanced page, which is available on the main menu: Tools / Options / General.