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  • Open FAQ in new window Why aren't images being displayed in my Hotmail/Outlook messages?
  • When POP Peeper downloads messages from your account, it caches the message so that it doesn't have to retrieve the message when you want to read it. Unfortunately, the links to the images that Hotmail/Outlook places in their message are only valid for a very short amount of time (less than 10 minutes), so if you view the message within POP Peeper after the links have expired, you won't be able to see the image.

    There are two solutions to this problem:
    - Access your Hotmail/Outlook account using IMAP (settings)
    - Force PP to retrieve the message again which will reset the 5 minute counter:
    Remove message from list (clearing cookies is not necessary)

    There is also another method that can be used that should allow the images to be available the first time that you view the message, by telling POP Peeper to wait until you view the message to download the message (note that this will cause a slight delay when you first open the message because POP Peeper will have to retrieve the message):

    1. On the main menu, select Tools / Options
    2. Select the Message Retrieval page
    3. In the top "Default Retrieval options" section, change WebMail = "headers"
    4. Press OK to save

    Note that this method will change the setting for ALL your webmail-based accounts, not just Hotmail. Instead of affecting all WebMail accounts, you may want to change it for specific accounts. In that case:

    1. On the main menu, select Tools / Options
    2. On the 'General' page, enable "Advanced Options" and press OK to save
    3. Edit your Hotmail account
    4. Select the 'Advanced' page
    5. Change the Retrieval option to "headers" and save
    6. Repeat steps 3-5 for each Hotmail account